How can we help?
We answer every message within two working days.
Write from the email address of your account and, if something looks wrong, give the date it happened.
Your subscription
- Cancel a plan bought in the app: from the subscription settings of your Apple ID or Google account. Your plan stays open until the end of the period you paid for.
- Cancel a plan bought on this site: from the link in your payment receipt, or write to us.
- New phone: sign in with the same email address, then Settings, Restore purchases.
Refunds
- Bought on this site: full refund on request within 14 days of the first payment of a plan. Write to us from your account's email address.
- Bought in the App Store: Apple decides, at reportaproblem.apple.com.
- Bought on Google Play: Google decides, from your Google Play order history.
Your account and data
- Change your birth details: Settings, then Birth date, Birth time or Birth place. The readings update at once.
- Delete your account: Settings, then Delete account, or see Delete your account.
- Read the Privacy Policy and the Terms of Use.
Common questions
Is this a horoscope?
Not the kind you know. No love life, no compatibility, no sun-sign column. Asteo reads your working day only: negotiations, decisions, people.
Does my birth data leave my phone?
No. Your birth date, time and place stay on the phone, and every reading is computed there. The app works offline, except for the weather.
I don't know my birth time.
That is fine. The readings still work. Only the houses and the ascendant are left out, and you can add the time later in Settings.
Why is there no window today?
The window only appears when the weather and the sky line up clearly, two or three days a week. Ordinary days show nothing.
What happens after the first seven days?
The day score, the climate line and the three indicators stay free for good. The notes under each indicator, the window, the month ahead, the Readings tab, the evening check-in, your accuracy score and the widgets need a plan. Nothing is charged when the seven days end.
Does it give financial advice?
Never. Asteo describes a climate. It does not recommend investments, trades or any other course of action. The decisions stay yours.